Terms and Conditions

Membership & Package Agreement

By purchasing a Pilates membership, class package, or attending classes, you agree to the following terms and conditions.

Memberships

• Memberships/Packages are personal and non-transferable.
• Memberships/Packages may not be shared with another person.
• Memberships/Packages begin on the date of purchase unless otherwise stated.
• Membership fees must be paid in full and on time to maintain active membership status.
• Prices and Membership/Package options may be updated at any time with reasonable notice.
• Memberships/Packages expiry dates cannot be extended.

Class Bookings

• Classes must be booked in advance through the booking system.
• Spaces are limited and subject to availability.
• Clients are responsible for managing their own bookings and cancellations and must be managed through the booking system only.

Cancellation Policy

• A 24 minimum notice period is required to cancel or reschedule classes.
• Late cancellations or missed classes will result in the session being deducted from your membership or charged in full.
• No refunds or credits will be given for unattended classes.

Membership Freezes & Cancellations

• Membership freezes may be offered for illness or in exceptional circumstances at management discretion.
• Requests to pause or cancel memberships must be submitted in writing or via the booking platform.
• Any minimum commitment period must be completed before cancellation takes effect unless otherwise agreed.

Health & Safety

• Clients participate in classes at their own risk.
• You must inform the instructor of any injuries, medical conditions, pregnancy, or concerns before participating.
• It is your responsibility to ensure you are medically fit to take part in exercise classes.
• Instructors may modify exercises or advise against participation where necessary for safety.

Arriving to Class

• Please arrive on time for your class.
• Late entry may not be permitted once the class has started for safety and disruption reasons.
• Suitable clothing must be worn, and grip socks are required for Reformer classes.

Liability

• While every effort is made to provide a safe environment, participation in Pilates and fitness activities carries inherent risk.
• The studio/instructor is not responsible for loss, damage, or injury sustained during classes except where required by law.

Changes to Schedule or Instructors

• Classes, instructors, opening times, and services may occasionally change without notice.
• The studio reserves the right to cancel classes where necessary.

Refunds

• Memberships and class packages are non-refundable.
• Unused classes cannot be exchanged for cash.

Personal Belongings

• Clients are responsible for their own belongings.
• The studio accepts no responsibility for lost or stolen items.

Code of Conduct

• Respectful behaviour toward instructors and other clients is expected at all times.
• The studio reserves the right to refuse entry or terminate memberships for inappropriate behaviour.

Contact

For questions regarding memberships, bookings, or these terms and conditions, please contact the studio directly.